Shipping & Order Policy

 

1. Customer Satisfaction

 

We stand firmly behind the products you purchase from SUPER LINER. If at any time you find a product to be unsatisfactory, please contact us at support@superlinerauto.com and we will work with you to ensure a positive resolution.

 

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2. Handling Time

 

Please allow 1–3 business days for SUPER LINER to process in-stock orders. Orders for out-of-stock items may require a longer lead time. If your order is time-sensitive, contact us before placing the order to avoid delays.

 

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3. Shipping Policy

 

Orders are shipped via UPS, FedEx, USPS, or major freight carriers for large shipments. Most in-stock orders ship within 1–2 business days. Tracking information will be emailed once your order has shipped.

Please Note:

 

• Shipping is only available within the 48 contiguous United States.

• We do not ship to Alaska, Hawaii, Guam, or Puerto Rico.

• Once an order leaves our facility, it is under the responsibility of the shipping carrier.

• If an item is marked as delivered but has not been received, please contact our support team.

 

 

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4. Shipping Delays

 

We strive to ensure timely delivery, but delays may occur due to circumstances beyond our control (e.g., weather, carrier delays). If your shipment is significantly delayed, contact us for tracking assistance.

 

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5. Undeliverable Shipments & Order Changes

 

 

• Customers must provide a valid shipping address and phone number at checkout.

• Carriers typically attempt delivery up to 3 times before returning the package to us.

• If returned, you will be responsible for return shipping charges.

• Once a shipment has been picked up by a carrier, any order changes (e.g., address changes or item swaps) will incur a carrier processing fee, which will be deducted from your refund or balance.

 

 

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6. Back Order Policy

 

If an item is out of stock but will be replenished within 30 days, you may place a back order.

 

• Orders containing back-ordered items will ship together once all items are available.

• Partial shipments are not supported.

 

 

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7. Pricing & Corrections

 

We reserve the right to change pricing or make corrections at any time.

 

• Price changes, discounts, or promotions are not applicable to previously placed orders.

 

 

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8. Sales Tax

 

 

• Sales tax is charged on all orders shipped to California, as required by law.

• Orders shipped to addresses outside California may be exempt from sales tax.

 

 

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For any questions regarding shipping or order handling, contact:

📧 support@superlinerauto.com

📞 (+1) 804-455-8099